Total Expert to invest $52m in humanizing its AI

Fintech firm Total Expert has announced that it has raised $52 million in Series C funding, bringing its total funding to $86 million.

The company said that it would use the new capital to accelerate the development of its APIs, machine learning, and AI capabilities. To do this, Total Expert plans to grow its current team of 218 employees and hire additional data scientists, designers, and industry experts.

 “The future of financial services belongs to firms that combine human interaction with technology in a way that creates higher quality and more relevant experiences throughout the entire customer journey,” said Joe Welu, founder and chief executive officer of Total Expert. “Every interaction a consumer has with a financial services brand either erodes trust or builds trust, and legacy technology makes it difficult to deliver on the expectations of the modern consumer. Our mission is to ensure that banks and lenders create customers for life by delivering on these expectations.”   

Georgian Partners led the funding round with participation from Emergence and Rally Ventures.

“We are incredibly excited about Total Expert's approach to building trust and maximizing the long-term value of relationships between consumers and lenders,” said Simon Chong, managing partner and co-founder of Georgian Partners. “The future of consumer finance is engaging across all product and customer needs during their financial life, and Total Expert is the category leader powering this humanized automation and compliance at scale.”