Office address: 1310 Solihull Parkway, Birmingham Business Park, Birmingham B37 7YB
Website: www.paradigm.co.uk/mortgages
Year established: 2007
Company type: financial services
Employees: 20+
Expertise: mortgage brokerage support, lender partnerships, profit share schemes, complex case handling, technology integration, market trend analysis, training and CPD events
Parent company: Tatton Asset Management
Key people: Robert Hunt (founder and CEO), Richard Goppy (director), Richard Howes (director), Riona Mulherin (director), Christine Newell DipMAP (director), Charlotte Amson (co-ordinator), Sarah Blackwood (manager)
Financing status: N/A
Paradigm Mortgage Services is a mortgage club in Birmingham, offering comprehensive support to mortgage brokers and delivering quality products and services. With a team of over 20 employees, the company collaborates with over 109 lenders and serves 1,800 member firms. They achieved £14 billion in gross mortgage lending in the fiscal year 2022-2023.
Paradigm Mortgage Services, founded in 2007 by Robert Hunt and Paul Hogarth, launched amidst the financial crisis. Despite the challenges, the company thrived due to experienced leadership and a unique profit-sharing model. Key figures like head of mortgages John Coffield played pivotal roles.
Paradigm distinguished itself by offering tailored services and focusing on quality and loyalty in broker relationships. The firm's resilience was tested during the 2008 credit crunch but has since grown significantly. In 2023, its parent company, Tatton Asset Management, went public, marking a new phase of expansion.
Paradigm Mortgage Services offers a diverse range of products and services designed to meet the needs of mortgage brokers:
mortgage helpdesk support hub: provides brokers with expert assistance on complex mortgage cases
equity release: specialises in helping clients unlock the value of their homes
conveyancing: offers streamlined legal services for property transactions
combatting mortgage fraud: implements robust measures to protect brokers and clients from fraud
technology solutions: delivers innovative tech tools to enhance broker efficiency
marketing support: assists brokers in creating effective marketing strategies
referral partners: connects brokers with trusted partners for additional services
Dashly partnership: provides brokers with advanced mortgage monitoring tools
Paradigm Mortgage Services stands out by offering a comprehensive range of services, exceptional customer support, and a personal touch that has earned them multiple awards for being the best mortgage club. Some benefits in choosing the company include:
access to a diverse lending panel covering the whole market
highly praised mortgage placement helpdesk
transparent profit share scheme providing a 50% share of overrides received
Top-tier procuration fees in the market
24-hour proc fee payment promise with portal access and more
Tatton Asset Management, parent company of Paradigm, emphasises the importance of clear ESG principles guiding their board, employees, and stakeholders, incorporating these into their investment strategies for long-term success. They believe in understanding and monitoring their environmental and societal impact. With Tatton, Paradigm Mortgage Services also aims to positively influence society through:
Reverse Advent initiative by Paradigm Mortgage Services: prepares food parcels for the Trussell Trust during Christmas.
volunteer work by Paradigm Mortgage Services: teams assisted a local Trussell Trust foodbank in December 2023 and January 2024.
Tatton also focuses on the importance of diversity and inclusion for success, fostering an environment that encourages creativity and collaboration. Paradigm shares these principles, ensuring equal opportunities for all job applicants and employees, and promoting an inclusive culture to enhance employee engagement and success. Initiatives include:
Paradigm's forum membership: joined The Diversity & Inclusivity Finance Forum in November 2020
diversity and inclusion policy: fair treatment and equal opportunities for all
inclusive culture: engaged and inclusive workplace
Robert Hunt serves as the company's CEO and founder for Paradigm Mortgage Services. Before founding Paradigm Group with Paul Hogarth, Hunt held senior positions in life, mortgage, and investment markets, including director at Santander Group. He attended the Royal Air Force REU Henlow and studied electronic engineering.
Key people who support the CEO in operating the company include:
Richard Goppy, as director of membership, oversees member engagement and satisfaction
Richard Howes, serving as director of mortgages, manages mortgage products and lender relationships
Riona Mulherin, director of marketing and operations, handles marketing strategies and operational efficiencies
Christine Newell DipMAP, as a mortgages technical director, provides expert technical support and training
Charlotte Amson, an administration and marketing co-ordinator, supports administrative tasks and marketing initiatives
Sarah Blackwood, as a senior relationship manager, maintains strong relationships with key stakeholders
Paradigm Mortgage Services seeks to develop its products and services while partnering with other companies to improve their operations. They are launching new initiatives to enhance their services and support brokers. The Click2Check partnership will streamline the mortgage application process, providing brokers with efficient tools for client assessments, improving service speed and accuracy.
They also recently introduced the Paradigm Podcast, which offers brokers valuable insights and industry updates. This initiative supports continuous professional development and keeps brokers informed about market trends. With these advancements, Paradigm Mortgage Services remain committed to providing exceptional support and services to their network of brokers.
Its members gain access to Loughborough's suite of products
Members can now access the lender's range of products, including bespoke bridging loans
Tech alliance to revolutionise advisory services
The videos are now available for viewing online
Member firms will be able to source the new personal health insurance product
The tool creates bespoke marketing content for brokers within seconds
The products come with a discount of 40bps for member firms
It aims to help advisers demonstrate adequate GI product knowledge
Its member firms gain access to the lender's range of lifetime mortgage plans
The products are available up to 90% LTV with rates starting at 5.39%
