We can all learn a lot from different voices across different industries, especially when it comes to understanding exactly what customers want.
Collaboration and integration are two important words within any industry from a tech perspective. Throughout the pandemic, many business models and customer engagement processes have evolved to overcome many unforeseen challenges which has resulted in a tech explosion.
When it comes to putting panels together, forming strategic partnerships or affiliations then it is vital to ensure that a robust selection process is firmly in place.
Would you, as a mortgage adviser, rather drive an hour to meet a client face-to-face (30 minutes there, 30 minutes back in a COVID-19 safe space) or have this conversation from your desk/home over a video call?
The increased value attached to technology and specialist lending is undoubtedly capturing the attention of many intermediary firms in the current marketplace, although the parallels between these two areas go way beyond this.
As a tech provider, we realise how important it is to evolve and adapt with our users to ensure we can support their business needs now and in the future.
Do you really know the company ethos behind your tech provider, and how have they evolved during these challenging times?
Last weekend I was out for a long walk with my wife. I couldn’t really be bothered, but it was a nice enough day and, let’s be honest, there’s not a huge amount else to do on our down time at the moment.
It feels like a real win to be ending the year on such a positive note.
We all know how busy intermediary firms currently are and handling this increased volume during a time when many people are still working from home has certainly proved to be a challenge for many.
