The system will allow customers to manage their mortgage account online 24 hours a day, seven days a week.
Zephyr Homeloans has added an online self-serve platform.
The system will allow customers to manage their mortgage account online 24 hours a day, seven days a week.
In addition, landlords can use the system to conduct transactions such as mortgage payments, set up direct debits and perform other administration tasks, including changing contact information.
Borrowers can also log onto the platform to view mortgage account information such as payment history, current balance details and any payments in arrears.
The self-serve platform is a proprietary mortgage customer service platform custom built by Computershare.
Paul Fryers, managing director at Zephyr Homeloans, said, “The new self-serve platform helps landlords manage their loans at a time that suits them and from wherever they are in the world.
“We’ve seen greater demand among our customers for online services, particularly with more people working remotely as a result of the pandemic.
“We are continuing to invest in digital services to make it easier for landlords to manage the administration of their mortgages so they can focus on other areas of their business.”
