During the trial period the time it took claimants to receive a decision was shortened to four and a half hours on average.
Holloway Friendly has launched a telephone income protection assessment service in a bid to speed up the process.
During the trial period the time it took claimants to receive a decision was shortened to four and a half hours on average.
Suzy Esson, head of member services at Holloway Friendly, said: “Paying claims quickly is vital.
“It’s the moment of truth for our members and the whole reason for buying income protection.
“We are thrilled with the results of our tele-claims service and the impact it has had with claimants”.
The tele-claims service is supported by e-signatures.
Tom Conner, director of advisers at Drewberry, said: "Ultimately, how we act at claim stage is how we will be judged as an industry, so it is excellent to see such commitment from Holloway to paying claims quickly.
“Clients need certainty as quickly as possible at this difficult time in their lives."
