The move was announced to members following a review by Mortgage Choice of its lender panel. It felt Rooftop could not meet the standards it set for its panel. This prompted TMA to also drop Rooftop, as it accessed the lender through Mortgage Choice.
Doug Hall, sales director for Mortgage Choice, said various aspects were taken into consideration during the review, including service standards and turnaround times. “This is an annual review and we are adding four lenders to our panel. But Rooftop, who we worked with previously, will not be part of the panel. Our priority is our customer, which is the broker, and giving them the service they expect. Unfortunately, Rooftop could not meet the standards we had set.”
John Coffield, acting head of TMA, said: “We had an indirect relationship with Rooftop. We’re dropping it from our panel because Mortgage Choice felt it could no longer work with Rooftop as the service standards had dropped. It explained it had tried to work with Rooftop to get to an acceptable standard, but things had just not improved.”
Jonathan Naylor, managing director of Rooftop, said: “It is common practice in the industry for both lenders and packagers to re-evaluate their panel on a regular basis. We acknowledge Mortgage Choice and TMA’s decision and hope that we can work together again in the future.
“Rooftop has invested heavily in improving our business proposition and the recent announcement of Ginny Darrow, who will become chief executive officer at Rooftop, two more appointments to the Board and the move to larger offices in the City are all testimony to this investment.”
