The Charlbury Group (TCG) operates a nationwide field force which conducts a variety of tasks for firms across the mortgage market. These primarily relate to residential properties which act as security for non-performing mortgage accounts.
During the third quarter of 2008 TCG also worked closely with lenders and asset managers to provide a mystery shopping programme so that they could evaluate and improve their service. This ensures that best practice is conducted and makes ongoing assessment of policies and processes clear and transparent.
Paul Duckworth, director at The Charlbury Group said: “The phrase ‘Knowledge is Power’ is certainly true for firms developing and honing ongoing strategies in the housing market. The field force has been instrumental in supporting current desktop information gathering with field visits. An evaluation of a property is stronger when it is reviewed in tandem with a genuine understanding of the local housing environment.
“By expanding the field force we are gearing up to satisfy increasing demand in 2009 which will ensure that our clients continue to receive the service that they expect and demand from us. Next year will be a crucial year for many lenders and we hope to play our part in improving the availability and flow of information.”
